Shipments and returns
Your shipment
Orders are generally dispatched within 2 days after receipt of payment (depending on availability). They are by default shipped via standard DHL with tracking, and delivered against signature. Express delivery is available upon special request (please contact us for pricing). Whichever shipment choice you make, we will provide you with a link to track your package online.
Orders can also be picked-up by your own transport company.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Should you wish, transport insurance can be added as an extra with our default delivery service.
Boxes are amply sized and your items are well-protected. Electronics are packed in anti-static material. Heavy shipments and big volumes are fixed on a palette for transport.
Returns
Please contact us for returns, or product replacements.